Make sure to order by this date if you'd like your order before Christmas.

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British Colombia - city
Expedited: December 19
Xpresspost: December 20
Priority: December 20

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British Columbia Rural & Alberta
Expedited: December 17
Xpresspost: December 19
Priority: December 19

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National
Expedited: December 11
Xpresspost: December 18
Priority: December 18

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USA
Expedited: December 12
Xpresspost: December 14

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International
Tracked packet: December 6
Xpresspost: December 10

We ship from our studio on Salt Spring Island, BC, Canada.

Worldwide.

Yes. All customs, duties, and taxes aren't included in our shipping prices. You are responsible for any fees that may apply.

We offer flat-rate shipping on all our orders. Once you add the items you'd like to purchase, head over to your cart, and there will be a shipping estimation calculator.

All orders come with a tracking number except our "un-tracked" shipping options for orders under $50 within Canada. Once your order ships, you'll receive an email confirmation with all your tracking info. Be sure to check your junk mail folder just in case; they can sometimes end up there.

On infrequent occasions, this can happen. Please let us know as soon as you suspect anything, and we'll look into it immediately.

We don't. Only exchanges on gold-filled and sterling silver ready-to-ship items! If the piece doesn't work for you or the size doesn't fit, we can exchange it for a size that does or send you a credit to the online store.

Please return all items to us unworn and in the original packaging.

All of our engagement rings, wedding bands, ceremony rings, custom rings, one-of-a-kind rings, sale items, and anything custom-made is NON-RETURNABLE & EXCHANGEABLE. The only items eligible for exchange are our ready-to-ship gold-filled and sterling silver pieces.

Send us an email and we'll get back to you ASAP.

Unfortunately, as soon as you put through your order, it's sent to the studio to be processed. We don't offer cancellations, so please ensure you're 100% confident about your purchase before hitting BUY.

Yes. We offer a 1-year warranty for ready-to-ship items and a lifetime warranty for engagement rings. We offer a 5-year warranty for stones falling out. We will replace the stone free of charge* within that time. Anything after that is up to the wearer to replace, but any labour is free of charge.

*some exclusions apply.

If a jump ring comes apart, we can repair your necklace. It can't be repaired if the break is along the links.

All our sterling silver, gold, and gold filled can change colour over time with improper care and storage. Sterling silver will tarnish if exposed to air, so we recommend keeping it in a sealed container or pouch. But don't worry; all our jewelry can be polished to look new! You can use the polishing cloth provided or check out our jewelry care page for more info.