2023 Holiday shipping times
Make sure to order by this date if you'd like your order before Christmas.
British Colombia - city
Expedited: December 19
Xpresspost: December 20
Priority: December 20
British Columbia Rural & Alberta
Expedited: December 17
Xpresspost: December 19
Priority: December 19
Expedited: December 11
Xpresspost: December 18
Priority: December 18
Expedited: December 12
Xpresspost: December 14
Tracked packet: December 6
Xpresspost: December 10
Where do you ship from?
We ship from our studio on Salt Spring Island, BC, Canada.
Where do you ship to?
Do I have to pay customs and import fees?
Yes. All customs, duties, and taxes aren't included in our shipping prices. You are responsible for any fees that may apply.
How much will shipping cost?
We offer flat-rate shipping on all our orders. Once you add the items you'd like to purchase, head over to your cart, and there will be a shipping estimation calculator.
Will I get a tracking number?
All orders come with a tracking number except our "un-tracked" shipping options for orders under $50 within Canada. Once your order ships, you'll receive an email confirmation with all your tracking info. Be sure to check your junk mail folder just in case; they can sometimes end up there.
What if my order gets lost in the mail?
On infrequent occasions, this can happen. Please let us know as soon as you suspect anything, and we'll look into it immediately.
RETURNS & EXCHANGES
Do you accept returns?
We don't. Only exchanges on gold-filled and sterling silver ready-to-ship items! If the piece doesn't work for you or the size doesn't fit, we can exchange it for a size that does or send you a credit to the online store.
Please return all items to us unworn and in the original packaging.
What can't be exchanged?
All of our engagement rings, wedding bands, ceremony rings, custom rings, one-of-a-kind rings, sale items, and anything custom-made is NON-RETURNABLE & EXCHANGEABLE. The only items eligible for exchange are our ready-to-ship gold-filled and sterling silver pieces.
How do I process a return?
Send us an email and we'll get back to you ASAP.
Can I cancel an order?
Unfortunately, as soon as you put through your order, it's sent to the studio to be processed. We don't offer cancellations, so please ensure you're 100% confident about your purchase before hitting BUY.
WARRANTY & REPAIRS
Do you offer a warranty?
Yes. We offer a 1-year warranty for ready-to-ship items and a lifetime warranty for engagement rings. We offer a 5-year warranty for stones falling out. We will replace the stone free of charge* within that time. Anything after that is up to the wearer to replace, but any labour is free of charge.
*some exclusions apply.
What do I do if my necklace breaks?
If a jump ring comes apart, we can repair your necklace. It can't be repaired if the break is along the links.
What if my jewelry changes colour?
All our sterling silver, gold, and gold filled can change colour over time with improper care and storage. Sterling silver will tarnish if exposed to air, so we recommend keeping it in a sealed container or pouch. But don't worry; all our jewelry can be polished to look new! You can use the polishing cloth provided or check out our jewelry care page for more info.